Terms and Conditions

I. Introduction

Acacia Hotels (“Acacia Hotels”, “we”, “us”, “our”) operates this Online Shopping website for guests of Acacia Hotel Manila, Acacia Hotel Davao, and Acacia Hotel Bacolod. By using this Site and purchasing products, you agree to these Terms and Conditions and our Privacy Notice.

II. Products and Pricing

1. Products may include dining vouchers, room packages, spa services, and other promotional offers issued by participating Acacia properties.

2. Prices are quoted in Philippine Peso (PHP) and are inclusive of applicable taxes and service charge unless otherwise stated on the offer page.

3. Availability, validity dates, blackout dates, and inclusions are stated on each product page and form part of these terms.

III. Orders and Payment

1. Orders are confirmed only after successful online payment through the available payment channels.

2. You are responsible for providing accurate guest and contact details for redemption and correspondence.

3. Unless expressly stated otherwise, purchased products are non-refundable and cannot be exchanged for cash or used with other promotions and discounts.

IV. Redemption

1. Redeem products only at the issuing property indicated on the voucher or confirmation.

2. Present the confirmation/voucher and a valid ID as required by the property.

3. For food and beverage pick-up or dining offers, follow the property’s stated lead time, pick-up window, and redemption instructions.

4. Failure to redeem within the validity period without prior arrangement may render the purchase invalid, subject to property policy.

V. Changes and Cancellations

Rebooking or date changes, where allowed, are subject to availability and the terms of the specific offer. Contact the issuing property for assistance.

VI. Privacy

Personal data collected through this Site is processed in accordance with our Privacy Notice and the Data Privacy Act of 2012 (RA 10173).

VII. Contact

Acacia Hotel Manila
5400 East Asia Drive Corner Commerce Avenue, Filinvest Corporate City Alabang, Muntinlupa City 1781
Email: enquiry@acaciahotelsmanila.com
Tel: (+632) 7720 2000

Acacia Hotel Davao
JP Laurel Ave., Lanang, Davao City, Davao Del Sur, 8000
Email: enquiry@acaciahotelsdavao.com

Acacia Hotel Bacolod
Burgos Street Ext., Reclamation Area, Bacolod City
Email: enquiry@acaciahotelsbacolod.com

VIII. Governing Law

These Terms are governed by the laws of the Republic of the Philippines.

Last Updated: August 2026